Remote Assist — Get a fix now
Instant screen-share & remote repair
- Diagnosis & patch within 30–60 minutes
- Guided permissions & audit log summary
Response: 15–30m
Assist: Fast, Local ICT Support — Restore Operations Today
Same-day remote or on-site response across Nairobi, Thika & Embu. KRA device servicing and compliance handled end-to-end.
Same-day response No-surprise pricing KRA compliance guarantee
Average first-response: 42 minutes• Since 2017 — local teams in Nairobi, Thika & Embu• Same-day slots limited — book to lock a slot
Photo: naul tran — Unsplash
How would you like help?
Choose a clear path — each is a single micro-commitment and we handle the rest.
On-site Visit — Book same-day
Local technician dispatched to your site
- ETA, travel zone pricing, and initial triage
- First-hour diagnosis included
Response: Nairobi 2–4h
KRA Device & Compliance — Inspect & certify
We guarantee compliant setups or we rework for free
- Full audit & certified fix within 48 hours if needed
- Report for your KRA records
Response: 4–8h
What downtime costs — and how we stop it
Concrete scenarios showing KES lost per hour and the recovery timeline when Jinomis responds.
Retail POS outage
KES 12,500 / hr
We reduce median downtime to 45 minutes — meaning KES 9,375 saved on average.
Small clinic systems
KES 8,000 / hr
Quick triage and remote patching for clinical systems — uptime regained within 1–2 hours.
SME operations
KES 4,500 / hr
We prioritize business-critical services to minimize revenue loss and protect schedules.
No-Surprise Billing + Fix-Until-Running Guarantee
If we install/inspect your KRA device and it fails KRA checks, we rework it free within 48 hours. If we miss our SLA, your next call is free.
Nairobi: 2–4hThika: 4–6hEmbu: 4–8h
Protect my business nowTrusted by local businesses since 2017
M. Njoroge — Retail
"POS down — Jinomis had us back in 90 minutes and saved our peak sales."
4.9/5
1,200+ support sessions. Local teams across Nairobi, Thika & Embu. Verified track record since 2017.
We fix the things that stop you
Devices, networks, KRA devices — transparent process and clear expectations.
Devices & Peripherals
- Printer / POS repairs & calibration
- Laptop & desktop troubleshooting
- Firmware & driver updates
- Peripheral replacements
- Data backup & recovery
- Preventative maintenance visits
Network & Connectivity
- Router & switch configuration
- Wireless coverage & POE setup
- POP/SMTP & email routing
- VPN & secure remote access
- Network hardening & firewall rules
- Monitoring & uptime alerts
KRA Devices & Compliance
- Device setup & integration
- Compliance inspection & report
- Audit remediation & rework guarantee
- Fleet management & deployments (Deploy)
Our 5-step Assist Process
- Report — you tell us the issue (30s).
- Triage — we prioritise & route the right resource.
- Remote Fix — quick repairs where possible.
- On-site Repair — certified technicians for hardware.
- Test & Educate — confirm & train to prevent recurrence.
Simple prices. No surprises.
Clear anchors for common fixes and transparent SLAs.
Typical cost of 3 ad-hoc remote sessions vs. flat-rate maintenance plan — save up to 30%.
Ask about maintenanceKRA Device Services — setup, inspections & compliance
Quick checklist to see if your device is compliant — if not, book an inspection.
Photo: Petar — Unsplash
Common questions — answered plainly
We publish area SLAs: Nairobi 2–4h, Thika 4–6h, Embu 4–8h for on-site; remote assist aims for 15–60m first response.
We provide an actionable remediation plan, replacement options or refund per service terms. Guarantee details apply for KRA work.
Remote sessions use secure screen-share with user acceptance; we provide an audit summary of actions taken on request.
We accept mobile money and bank transfers. Invoices provided for corporate accounts; parts billed transparently.
60-second fixes that saved businesses
Grace, Café — POS
"Printer misfeed fixed in 30m — saved peak-hour sales (KES 6,200)."
Alpha Clinic — Network
"Server access restored in 90m — patient data flow resumed."
Retailer X — KRA
"Failed audit -> certified in 24h; penalty avoided."
Tell us the problem in 30 seconds
Need site-wide installs or device fleet deployment?
Take one minute to brief us on Deploy — enterprise-grade rollouts backed by local teams.